There are two things that seem to work to fix this, and a third to try if the first two don’t work:

Option 1 : delete & install

Note: You need to be able to install apps on your iPad for this to work.

1. Click and hold on the Student Canvas app until the option to delete the app comes up.
2. Delete the Student Canvas app.
3. Go to the App Store and reinstall the Student Canvas app.

Option 2: reset the cache

1. Go to settings on your iPad.
2. Scroll down until you come to the Student Canvas app. Hint: they are in alphabetical order and it is under Student instead of Canvas.
3. Click on the Student Canvas app.
4. On the right, slide the “Reset cache on next launch” slider so that it is green.
5. Leave settings and relaunch the Student Canvas app. Note: You’ll have to search for Lincoln Lutheran and sign back into your account.

Option 3: the nuclear option

Note: You need to be able to install apps on your iPad for this to work.

1. Click and hold on the Student Canvas app until the option to delete the app comes up.
2. Delete the Student Canvas app.
3. Restart your iPad/iPhone by holding down whatever weird key apple is using now until you see “Slide to restart”. You might have to google, “How to reboot my iPad“. Go ahead and slide.
4. Go to the App Store and reinstall the Student Canvas app. Do not open the app yet!
5. Before you open the app:
6. Go to settings on your iPad.
7. Scroll down until you come to the Student Canvas app. Hint: they are in alphabetical order and it is under Student instead of Canvas.
8. Click on the Student Canvas app.
9. On the right, slide the “Reset cache on next launch” slider so that it is green.
10. Leave settings and launch the Student Canvas app. Note: You’ll have to search for Lincoln Lutheran and sign back into your account.