1. Home
  2. Printing
  3. Can’t print to Sharp printers from recent Mac OS, because there’s no Job Handling dialog.

Can’t print to Sharp printers from recent Mac OS, because there’s no Job Handling dialog.

If you are trying to print to a Sharp printer that requires an authorization number or password, and there is no place to enter that information because the Job Handling dialog is missing, here’s how you can fix this:

  1. Go to System Preferences and choose Printers & Scanners.
  2. Click on the lock in the lower left and enter an administrator username and password. This might be the username and password that you use to log into the computer.
  3. Delete the printer in question (use the minus sign below the printer list).
  4. Add a new printer (use the plus sign below the printer list).
    1. In the upper left, click on the IP icon (the picture of the world).
    2. Enter the Address of the printer. At Lincoln Lutheran, that is for the Office Color Copier, and for the Teacher Workroom Copier.
    3. Change the Protocol to “HP JetDirect – Socket”.
    4. Change the Name of the printer to whatever you want to call it. Add a Location if you want.
    5. In the Use dropdown, your printer might appear automatically. If it does, great! Your done. If not, then follow these extra steps:
      1. In the Use dropdown, choose “Select Software…”.
      2. In the Printer Software dialog box that pops up, choose the model of the printer you want to add and click OK. At Lincoln Lutheran, that is “Sharp MX-6050N PPD” for the Office Color Copier, and “SHARP MX-M7570 PPD” for the Teacher Workroom Copier. If your machine doesn’t appear on the list, then those printer drivers are not installed on your machine. Download and install the printer drivers and try again.
    6. Click the “Add” button to add the printer
  5. Now add your credentials by opening an application that used the system dialog for printing such as Safari or Word. This won’t work with an application that doesn’t use the system dialog for printing, like Chrome or FireFox.
    1. Print something from that application.
    2. Click on the “Show Details” at the bottom. If you don’t see “Show Details”, that means the details are already showing.
    3. From the dropdown with the faint lines extending to the left and right, choose “Job Handling” (not paper handling).
    4. Click on the Authentication tab.
    5. Enter your User Number (or your Login Name & Password if your school uses that instead).
    6. While you’re here, you might as well enter your User Name in the Job ID section. You can put whatever you want here.
    7. You don’t want to have to add your credentials every time you print, so do one of these things:
      1. If there’s a lock next to those boxes, you can lock them in place. Do that.
      2. Otherwise, click on the Presets dropdown near the top of window and choose, “Save current settings as preset…”. Name your setting –I like to use the name of the printer. Then click OK.

You might have to restart an application for it to print correctly to the printer/copier.

Updated on August 30, 2022

Was this article helpful?

Need Support?
Can’t find the answer you’re looking for? Don’t worry we’re here to help!